Privacy Policy

Privacy Policy

Last updated: 09/24/2024

This Privacy Policy (“Policy”) explains how erisai.io (“Site”), operated by Mars AI Technology Solutions Limited (“Company”), collects, uses, and protects the personal information of its users. By using the Site, you agree to the terms outlined in this Policy.

1. Collected Data

The Site collects both personal and technical information from its users to ensure the proper functioning of its services. The personal information collected may include, but is not limited to:

  • Name and surname
  • Email address
  • Telephone number
  • Billing information
  • Cookie data and usage information

Additionally, technical information may be automatically collected during your visit, including:

  • IP address
  • Browser type and version
  • Operating system and version
  • Date and time of visit
  • Pages visited
  • Time spent on pages

This information helps us improve the Site and enhance the user experience.

2. Purposes of Use

The Site will only use your personal information for the following purposes:

  • To provide and maintain its services
  • To communicate with users, including service updates
  • To inform users of changes to services
  • To manage and maintain user accounts and subscriptions
  • To provide customer support
  • To process orders and handle accounting transactions
  • To monitor service usage for analytics
  • To improve user experience and functionality
  • To ensure site security
  • To detect and prevent technical or security issues
  • To prevent misuse or abuse of the Site

3. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy. Once your information is no longer required, we will securely delete or anonymize it, unless a longer retention period is required by law or for legitimate business purposes.

4. Protection of Personal Information

We take necessary measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data during transmission (e.g., SSL encryption)
  • Secure storage of personal information
  • Two-factor authentication (2FA) for account access
  • Regular security audits and vulnerability assessments

Despite these efforts, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

5. User Rights

Under applicable data protection laws, users have the following rights regarding their personal information:

  • Right of Access: You can request a copy of the data we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate data.
  • Right to Erasure: You may request the deletion of your personal information, subject to certain conditions.
  • Right to Data Portability: You can request to receive your personal data in a structured, commonly used format or have it transferred to another service.
  • Right to Object: You can object to how your data is processed in certain situations.
  • Right to Restrict Processing: You may request the restriction of your data processing under certain conditions.

To exercise these rights, please contact us through the contact details provided in the Contact section.

6. Sharing of Personal Information

We do not share your personal information with third parties unless:

  • It is required by law or in response to valid legal requests (e.g., court orders).
  • It is necessary for the provision of services, in which case third-party service providers will be contractually obligated to protect your information.
  • You have provided explicit consent for such sharing.

7. Cookies and Tracking Technologies

The Site uses cookies and similar tracking technologies to enhance your browsing experience. Cookies allow us to:

  • Remember user preferences
  • Enable certain functionalities
  • Analyze usage to improve our services

You can manage your cookie preferences or block cookies through your browser settings. However, blocking cookies may limit your ability to use certain features of the Site.

8. Google Analytics and Third-Party Services

The Site uses Google Analytics, a web analytics service provided by Google, to monitor and analyze website traffic. The data collected may be shared with other Google services and used for contextual and personalized advertising.

For more information on Google’s privacy practices, visit the Google Privacy Policy. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

9. Data Security Practices

To ensure the security of your data, we implement the following practices:

  • Encryption: All sensitive information, including payment details, is encrypted during transmission using industry-standard encryption protocols (e.g., SSL/TLS).
  • Access Control: Access to personal information is limited to authorized personnel only, and strict authentication measures (such as two-factor authentication) are employed.
  • Audits and Monitoring: We regularly audit our systems and services to identify vulnerabilities and ensure compliance with industry best practices.

10. Third-Party Links

Our Site may contain links to external websites or applications. Please note that we are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Updates to the Privacy Policy

The Company reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page, and significant updates will be communicated via email or other means. The revised Policy will be effective as of the date of publication.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:

Email: [email protected]